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PENGARUH PELATIHAN, KOMPENSASI DAN LINGKUNGAN KERJA TERHADAP MOTIVASI SERTA DAMPAKNYA TERHADAP KINERJA CS PT. TELKOMSEL PALEMBANG
Abstract
The reseach conduct to obtain about (1) How does the direct effect of Training, Compenzation and Working Environment on the CS Performance at Telkomsel, Ltd Branch Palembang, (2) How does the direct effect of Training, Compenzation and Working Environment on the CS Motivation at Telkomsel, Ltd Branch Palembang, (3) How does the direct effect of Motivation on the CS performance at Telkomsel, Ltd Branch Palembang.
Design used in this research is explanation research. There are five variables. Those are independent variables which Training (X1), Compenzation (X2) and Work Environment (X3), and also dependent variables which to Motivation (Y) and Performance (Z). The sampling method used is saturated sample. The sample used in this research were 77 CSs. The analytical tool used is the Path Analysis using AMOS program support for Windows version 18:00
According to the result of path analysis find that: (1) There is no direct effect of training on the CS performance at Telkomsel, Ltd Branch Palembang, (2) There is no direct effect of compenzation on the CS performance at Telkomsel, Ltd Branch Palembang, (3) There is no direct effect of work environment on the CS performance at Telkomsel, Ltd Branch Palembang, (4) There is no direct effect of training on the CS motivation at Telkomsel, Ltd Branch Palembang, (5) There is a direct effect of compenzation on the CS motivation at Telkomsel, Ltd Branch Palembang, (6) There is no direct effect of work environment on the CS motivation at Telkomsel, Ltd Branch Palembang, and (7) There is a direct effect of motivation on the CS performance at Telkomsel, Ltd Branch Palembang,
Design used in this research is explanation research. There are five variables. Those are independent variables which Training (X1), Compenzation (X2) and Work Environment (X3), and also dependent variables which to Motivation (Y) and Performance (Z). The sampling method used is saturated sample. The sample used in this research were 77 CSs. The analytical tool used is the Path Analysis using AMOS program support for Windows version 18:00
According to the result of path analysis find that: (1) There is no direct effect of training on the CS performance at Telkomsel, Ltd Branch Palembang, (2) There is no direct effect of compenzation on the CS performance at Telkomsel, Ltd Branch Palembang, (3) There is no direct effect of work environment on the CS performance at Telkomsel, Ltd Branch Palembang, (4) There is no direct effect of training on the CS motivation at Telkomsel, Ltd Branch Palembang, (5) There is a direct effect of compenzation on the CS motivation at Telkomsel, Ltd Branch Palembang, (6) There is no direct effect of work environment on the CS motivation at Telkomsel, Ltd Branch Palembang, and (7) There is a direct effect of motivation on the CS performance at Telkomsel, Ltd Branch Palembang,
Keywords
Training,Compenzation,Work Environment,Motivation,Performance
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PDFDOI: https://doi.org/10.32502/jimn.v6i1.1523
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