TANGGUNG JAWAB APARAT DAN KUALITAS PELAYANAN TERHADAP TINGKAT KEPERCAYAAN MASYARAKAT KABUPATEN OGAN KOMERING ULU SELATAN

Zaleha Trihandayani

Abstract


This research has an eye to know the affection from responsibility of government officer and quality of service, to influence trust of society and government. The research design which is used contains of questionnaire to
office and client counted 108 respondents. The result of answer is analysed statistically by using moment product with pearson which is operated with SPSS 16 for Windows. The result of this research indicates that there is a correlation among responbility of government officer and quality of service, to influence trust of society and government with F – Count is 47.859 meaning bigger than F – Table with trust storey; level 99% that is 4,79. Thereby Ho refused and Ha accepted by its meaning. There is a positive correlation
among responbility of government with hand in glove correlation storey level. R2 (determination) reside at number 46,7% its meaning the percentage is
affecting among responbilty of government officer and quality of service, to influence trust of society and government. It is counted 53,3% the rest influenced by other factor which don’t be commented in this research while equation had this research is Y = 16,860 + 0,523.X1 + 0,347 X2..

Keywords


responsinility goverment, quality service, trust of society

Full Text:

PDF


DOI: https://doi.org/10.32502/jimn.v2i2.309

Refbacks

  • There are currently no refbacks.


Creative Commons License
Jurnal Ilmu Manajemen is published by Pascasarjana Management Department. This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 

INDEXED / ABSTRACTED

   BASE Logo     logo    Directory of Research Journals Indexing Logo